"The road ahead is long and has no ending; yet high and low I'll search with my will unbending." I have always believed that customer support and customer service are among the most overlooked and least seriously discussed topics in the cryptocurrency industry. Despite playing a significant and indispensable role in the entire ecosystem, many people lack the necessary attention to it. On the surface, it seems to be an immature and even chaotic field. To this end, I spent five months delving into the current issues faced by customer support. To my surprise, many of the seemingly mismanaged situ